How Pay by Link works

Create and share payment links for your organisation, then review each link and its associated order in the Merchant Portal. Filter the payment-link list by date, status, currency or outlet to find an entry.

• Switch the Merchant Organisation, Organisational Unit, or Outlet from the Profile menu.
  See Navigate Organisation Hierarchy.

How it works

flowchart LR
  A["Create link in the Merchant Portal"] --> B["Send via email or SMS, or share the link"]
  B --> C["Customer opens hosted payment page"]
  C --> D{Payment outcome}
  D -->|Success| E["Review payment details in the Portal"]
  D -->|Failed / Abandoned| F["Review order details before taking another action"]

  classDef step fill:#f4f6fb,stroke:#aeb8fe,color:#111,stroke-width:1px;
  class A,B,C,D,E,F step;

What you can do here

• Create a standard payment link and choose email or SMS as the communication channel.
• Copy or share an existing link through messaging apps, social media or email.
• Filter and search payment links, then open their associated order details.
• Resend a link using the resend panel. See Manage Payment Links for the procedure and outstanding verification notes.
• Create a reusable OneLink with a fixed or customer-entered amount.

Key concepts

• Link — A secure, unique URL to a hosted payment page.
• Expiry — Set when creating the link; expired links cannot be paid.
• Link status and payment outcome — Filter links by open or closed status. Open the associated order details to review payment information; do not treat link status as confirmation of a successful payment.
• Payment attempts — Configure Payment attempts by transaction type in Configuration. This guide does not specify a maximum.
• Email details and link settings — Set sender details, the email subject and logo URL in Configuration. Set link expiry in days, payment attempts and an optional terms and conditions URL by transaction type.

Typical portal paths

• Create & send: Payments → Payment Link → Create Payment Link → Standard
• Track & manage: Payments → Payment Link
• Branding & defaults: Settings → Payment configuration → Pay by Link Configuration
• Email templates: Settings → Pay by Link email template

Next steps

• Configure PBL → Configuration
• Create & send → Create New Pay By Link
• Manage links → Manage Payment Links
• Copy or share a link → Share a payment link
• OneLink (reusable link) → OneLink
• Send by SMS → Pay By Link via SMS

Prefer to automate? Developers can create, send, and track links via API. See Invoicing via API.