Manage Payment Links

View details, filter, search and resend Pay by Link orders from the Payment Links page. Merchant Admin Users and Sales Agents can access order details.

View payment link details

1. Open Payments → Payment Link.

2. Click the Actions icon beside the entry you want to view. The Order page opens.

   

3. Scroll down to review the payment-link information. From this page, preview the associated email message or share the link via social media.

Filter payment links

Filter the list by status (open or closed), currency, outlet or date range.

Search

Search for links using the order reference, customer first or last name, email address or email subject.

For an Order ID search, enter the complete ID to find a match.

Resend a payment link

Verification needed: The existing guidance says resending an expired link duplicates it with a new reference and expiry, then sends the new link automatically. This behaviour has not been verified in the current Portal.

1. Open the three-dot menu at the end of the entry you want to resend to open the resend panel.

   

2. In Resend payment link to, update the email address if needed and adjust the expiry date. Add a mobile number if needed.

3. Click Send. The documented confirmation message is “Payment link resent successfully”.

4. Return to Payment Links to review the list. The existing guidance says a newly created link appears first; its placement has not been verified in the current Portal.

Tips

• If the recipient did not receive the email, verify the address and check spam or junk folders.
• For text-message guidance, read Pay by Link via SMS.
• To share through messaging apps or social media, read Social share.

Related

• Create and send a payment link
• Pay by Link Configuration
• Email templates